Getting Started

Your digital systems and how to access them

All students are allocated an Ikon/ALG student email address (Microsoft 365) which provides access to the Student Portal and all other digital systems, such as Canvas for all academic content or LibGuides to access your online learning resources.

Your student email is used for:

  • Official Communication from Ikon | ALG
  • Contacting the Student Experience Team
  • Verifying your identity for privacy and security
  • Your user name for all system access


It is essential that you check your Ikon/ALG student email regularly to avoid missing important dates, deadlines and information.

Your Microsoft Office account gives you access to:

  • Outlook: Email and Calendar
  • OneDrive cloud Storage
  • Word, Excel, PowerPoint (online versions only)

The Student Portal

The Student Portal is your gateway to all Ikon | ALG Systems, support services, resources, enrolment details, academic results, in addition to, events and activities to connect you to your Ikon | ALG community.

Logging in for the first time

01 Find your welcome email

Your welcome email will have been sent to your personal email address that you provided during enrolment and will have the subject line - Welcome to your Ikon Student Portal. (Don’t forget to check your spam folder)
This email contains your student email address and a temporary password what you will need when logging in for the first time.
If you cannot find this email. but know your student email address, you can reset yourself:
1. Go to Microsoft Password Reset 
2. Enter your student email address:
[email protected] OR [email protected]

If you need further assistance, contact the Student Experience Team on 1300 000 933 or submit a ticket via the Student Portal.

02 Sign in on your computer

1. Open a web browser and go to student.edu.com.au 
2. Select Sign in with Microsoft 
3. Enter your student email address ([email protected] | [email protected]) 
4. Select Next 

Watch the guide video here

03 Enter your temporary password

1. Enter the temporary password sent to your personal email address (email subject line: Welcome to your Ikon Student Portal) 
2. If you can’t find the email, check your junk/spam folder 
3. If needed, select Forgot my password and follow the prompts 
4. Select Sign in 

Watch the guide video here

04 Begin Microsoft Authenticator set up

After signing in, you will see a message asking you to set up Microsoft Authenticator. This is a free app that is downloaded to your smartphone, which keeps your account secure. This is an essential security and identification feature which cannot be skipped.
1. Select Next to begin the setup 
2. Continue selecting Next until a QR code appears on your screen 
(Do not close this page) 

Watch the Microsoft Authenticator set up video

05 Add your Microsoft account to the Authenticator app (phone)

1. Open the Microsoft Authenticator app on your phone 
2. Select the + icon (top right) 
3. Choose Work or school account 
4. Select Scan a QR code 
5. Use your phone to scan the QR code displayed on your computer screen

Your account will now be added to the app. 

For troubleshooting help, visit Microsoft Support. 

06 Complete verification

After signing in, you will see a message asking you to verify your sign-in request  

1. Return to your computer and select Next 
2. You may be asked to approve a sign-in request or enter a number shown on your screen 
3. Follow the on-screen instructions in the Authenticator app 
4. Select Yes to approve 

Once completed, you will be taken to the Student Portal homepage. 
You may be asked to approve a login again in the future. This is normal and does not mean there is a problem with your account. 

Watch this guide on navigating the Student Portal

Get Started at Ikon

Ikon students can follow this step by step onboarding guide

View the guide

Helpful Links

Set up your student email on your mobile device

If you want to access your student email using your mobile device, see out helpful guide.

Show me how

Download Word documents without losing formatting

Using the online version of Word can sometimes disrupt your formatting depending on your computer settings. Check out the guide to avoid this happening to you

Show me how

Microsoft FAQs

If you still need support regarding Microsoft office login and applications, visit the student support hub.

Read More

Student Email FAQs

If you still need support regarding your student email login, visit the student support hub.

Read More

Reset my Microsoft password

If you forget your password, no need to contact student experience, you can reset quickly and easily using the link below.

Reset your password

System Summary

System What is it How do I access 
Microsoft 365 Student email (outlook) and other MS Apps: Word, Excel, OneDrive and PowerPoint 
Student email and password provide single-sign-on (SSO) access to most digital platforms 		Activate (authentication required) and must be set up prior accessing other systems 
Student Portal Access support and other student systems, view recent announcements, search support articles, submit and track enquires, check results and update your personal details SSO 
Student Life Website for current student information. See upcoming events and activities, orientation, graduation and more. Public website 
Linktree Ikon QR on the back of your student ID card with quick access to booking and information links. No login required 
Linktree ALG 
Canvas Ikon Learning management platform, access classes, content, submit assessments and interact with your education team and classmates SSO 
Canvas ALG 
Learner App Wisenet (Ikon Only) Access your timetable and check your results – Ikon Students Via the student portal but not SSO. Learner App will send an automatic email to your student email to login. (Tip: use the same password as your SSO credentials) 
RTOManager (ALG Only) Access your timetable and check your results – ALG students SSO 
Library Access digital library services, academic databases, research and referencing guides. Book in for workshops or individualised support with one of the Learning Support Advisors General Library access and SSO  
Sonder  24/7 Safety, Wellbeing and Critical Incident Support. Get free medical support, counselling and resources and access to various safety functions.   SSO