We’re here to help
We know studying can be challenging, which is why Ikon is here to support you at every step.
Your support network goes far beyond your class lecturer – we provide a wide range of resources designed to help you navigate any challenges that may
arise throughout your learning journey.
Feel free to search for your answer or ask our helpful chatbot!
Student Experience
If you can’t find what you’re looking for or need to speak to a team member, the best place to start is the Student Experience Team.
Submit a Query
Phone: 1300 000 933 (Ext #1)
Adjust your
Study Load
If you believe a lighter study load would better support your current circumstances, you may request for a reduced study load by sending an email to our Student
Experience team.
Reducing your study load may affect your overall course progression and could
result in an extension of your course duration. For international students, an extension of Confirmation of Enrolment (CoE) and student visa may be required.
We recommend speaking with a Student Experience Advisor about the academic and financial implications of reducing your study load and reviewing Ikon’s
Enrolment Policy to familiarise yourself with the relevant processes and policies.
Take a
Study Break
If you wish to take a study break to help manage your personal circumstances, you
may submit a Leave of Absence (LOA) application.
Taking a leave of absence may affect your overall course progression and could
result in an extension of your course duration. For international students, an extension of Confirmation of Enrolment (CoE) and student visa may be required.
We recommend speaking with a Student Experience Advisor about the academic and financial implications of taking a Leave of Absence and reviewing Ikon’s
Enrolment Policy to familiarise yourself with the relevant processes and policies.
Special Consideration
If you cannot undertake or complete an assessment due to compassionate, compelling,
and extenuating circumstances or circumstances beyond your control, you may submit a
Special Consideration form. However, we strongly encourage you to speak with the Student Experience Team prior to submission.
For more information on how you can lodge an application, you may view our Assessment Policy.
Reasonable Adjustment
Ikon recognises the individual needs of students and respects the rights of all students to participate inclusively and fully in all facets of the student experience, and in particular, the access and equity of student engagement outcomes.
If ongoing support is required throughout your course, you may be eligible to apply for a Reasonable Adjustment.
For more information on how you can lodge an application, we strongly encourage you to
speak with the Student Experience Team prior to submission and refer to our Reasonable Adjustment Policy and Assessment Policy.
Library and Learning Support
If you can’t find what you’re looking for or need to speak to a team member, the best place to start is the Student Experience Team.
Email: [email protected]
Email: [email protected]
Find out more
Online
Library
Students can access various digital and print resources through the Library and Learning Service Hub.
Workshops and Video Guides
There are various workshops scheduled and repeated throughout the trimester, with recordings available if you miss the online session.
View the upcoming workshops.
One on One Support
For more personalised support, students can book a one on one session with a learning support advisor.
Book a session here.
Academic Integrity
Review various videos and resources to understand Academic Integrity, how to avoid breaches and use AI ethically.
Check out the resources here.
Wellbeing Support
Sonder is a mental health, wellbeing and safety support service available to all students for free.
Find out more
Work Placements
Education Team
School of Education Email:
[email protected]
School of Human Services Email:
[email protected]