Student Wellbeing

Your wellbeing matters to us. We know that academic success is shaped by more than study alone, which is why we take a holistic approach to supporting you throughout your student journey. Factors such as academic pressures, health and wellbeing, financial or housing challenges, cultural and social experiences, and unexpected life events can all influence your ability to learn, engage, and be your best self. We recognise that these experiences can change over time, and support is available to help you navigate challenges and continue your studies with confidence.

Ikon Institute and ALG partner with Sonder to offer 24/7, multi-lingual, medical, mental health and critical incident support for all our students. The Sonder Wellbeing and Safety app is free for all current students. Just download the Sonder app to your mobile devise and sign in using your Ikon | ALG student email. If you get stuck, click below for a step by step guide.

Ikon Sonder Access
ALG Sonder Access
See what Sonder has to offer

How can Sonder support students?

  • Free for Students
  • 100% Confidential
  • Mental Health and emotional wellbeing
  • STres, anxiety or feeling overwhelmed
  • Medical concerns or health advise
  • Personal Safety
  • Emergency response
  • Support in over 300 languages

Who should I contact if I have concerns?

If you are experiencing an emergency in Australia, call 000 immediately for Police, Fire or Ambulance assistance.
Remain calm and provide clear details about your situation and location so emergency services can respond quickly.
Australia is generally a safe country; however, students should remain aware of their surroundings and seek support whenever they feel unsafe or concerned.
Need help right now?
If you feel unsafe, threatened, distressed, or require urgent support, Ikon students can contact Sonder, a 24/7 safety and critical incident support service.
📱 Access support through the Sonder App
📞 Call 1800 234 560

Critical Incident Support

🚨 Emergency: Call 000 immediately
If you or another person is in immediate danger or requires Police, Fire, or Ambulance assistance, call 000 first.

Need urgent support but not an emergency?
Contact Sonder for immediate safety and wellbeing assistance:

  • Immediate safety assessment
  • 24/7 phone and chat support
  • Management of ongoing risks
  • Coordination of Police, Fire or Medical services
  • In-person response where required

📱 Access support through the Sonder App or
📞 Call 1800 234 560

Campus or Personal Safety Concerns

If you have concerns about campus or personal safety:

  • Speak with the Student Experience Team
  • Submit a Safety Report
  • Contact Sonder through the App or 1800 234 560

All reports are handled appropriately and confidentially.

On-Campus Support & Security

Student Experience Team
(Monday to Friday, excluding National Public Holidays)

📞 Phone: 1300 000 933 (Press Option 1)
📝 Submit a Request or use the Help widget

Campus Front Desk Hours
  • Sydney – Quay Street: 8:30 AM – 8:00 PM (5:30 PM Fridays)
  • Sydney – Thomas Street: 8:30 AM – 8:00 PM (5:30 PM Fridays)
  • Melbourne: 8:30 AM – 8:00 PM (5:30 PM Fridays)
  • Brisbane: 8:30 AM – 5:00 PM (8:00 PM Mondays & Tuesdays)
  • Adelaide: 8:30 AM – 5:00 PM (8:00 PM Mondays & Tuesdays)
Sydney Campus Security

Quay Street (UTS Security): 1800 249 559 (24/7)
Thomas Street (KSS Security): 0410 439 533

Cyber Abuse or Online Safety

🚨 Immediate danger or threats: Call 000.
If you feel unsafe, threatened, or believe your safety is at risk, contact emergency services immediately

Cyber abuse may include harassment, stalking, threats, bullying, or sharing personal information without consent online.

What you should do
  • Save evidence (screenshots, messages, usernames, dates)
  • Report the behaviour on the platform where possible
  • Seek wellbeing support through Sonder
Report Cyber Abuse

You can report cyber abuse confidentially to Ikon so appropriate support and assistance can be provided.

Support Available

Ikon students can access Sonder for immediate safety and wellbeing support.
📱 Access support through the Sonder App
📞 Call 1800 234 560

Sexual Harassment, Sexual Assault & Content

Sexual Harassment
Unwanted sexual behaviour causing offence, humiliation, or intimidation.

Sexual Assault
Any forced, coerced, or non-consensual sexual act.

Consent
A clear, voluntary and active agreement given freely without pressure or force.

Reporting & Disclosure

Support may include trauma-informed assistance, safety planning, and academic accommodations where appropriate.

Reporting or disclosure will not affect visa status.

Report an Incident

If you witness an incident, or want to raise a concern regarding campus safety, hazards, critical incidents or have an experienced an incident that has impacted your welling, please submit a confidential report here.
Is is possible to submit an anonymous report, however, this limits the ability to be able to offer support and respond to incidents.

Make a Report here