1. Policy Introduction
EDU (studentlife.edu.com.au) is committed to protecting the privacy of individuals’ personal information. This Privacy Policy outlines how EDU collects, uses, holds, discloses, and manages personal information.
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.
EDU is bound by the Privacy Act 1988 (Cth) and complies with the Australian Privacy Principles (APPs) contained within that Act.
2. Collection of Personal Information
EDU may collect personal information in a variety of ways, including when individuals interact with us online, submit forms, enquire about courses, or engage with our services.
EDU will only collect personal information where it is reasonably necessary for one or more of its functions or activities.
Lead Generation & Student Enquiries
EDU operates as a student enquiry and lead generation platform. When you submit your details through studentlife.edu.com.au, your information may be collected for the purpose of connecting you with relevant education providers, institutions, or partners.
By submitting an enquiry, you consent to EDU sharing your personal information with relevant education providers so they can contact you regarding courses, enrolment, or related opportunities.
Types of Personal Information Collected
The types of personal information StudentLife may collect include:
- Name;
- Email address;
- Phone number;
- Location information;
- Education interests, qualifications, or preferences;
- Information provided through enquiry forms;
- Records of communications; and
- Any other information voluntarily provided.
EDU will take reasonable steps to ensure that personal information collected is accurate, complete, and up to date. Where possible, information will be collected directly from the individual.
3. Use and Disclosure of Personal Information
EDU will take reasonable steps to ensure individuals are aware of:
- Why their personal information is being collected;
- How it will be used;
- Who it may be disclosed to;
- How to access or correct it; and
- How to contact StudentLife.
EDU will only use or disclose personal information for:
- The primary purpose for which it was collected (including connecting students with education providers);
- A related purpose that would reasonably be expected;
- A purpose required or permitted by law; or
- A purpose for which consent has been provided.
EDU may disclose personal information to:
- Education providers and training organisations;
- Marketing and technology service providers;
- CRM and lead management platforms;
- Government or regulatory bodies; and
- Professional advisers.
All third parties are required to handle personal information in accordance with applicable privacy laws.
Overseas Disclosure
Some third-party service providers used by EDU (such as CRM systems or marketing platforms) may store or process data overseas. StudentLife will take reasonable steps to ensure such providers comply with Australian privacy standards.
4. Cookies, Tracking & Analytics
EDU uses cookies and similar tracking technologies to improve user experience and measure website performance.
This may include tools such as:
- Google Analytics;
- Google Ads tracking;
- Meta (Facebook/Instagram) Pixel; and
- Other remarketing and analytics platforms.
These tools may collect information such as:
- IP address;
- Browser type;
- Pages visited;
- Time spent on the website; and
- Actions taken (such as form submissions).
This information may be used to:
- Analyse website performance;
- Improve marketing and user experience;
- Deliver targeted advertising; and
- Measure campaign effectiveness.
By using studentlife.edu.com.au, you consent to the use of cookies and tracking technologies. You can manage or disable cookies through your browser settings.
5. Marketing Communications (Email & SMS)
EDU may use your personal information to send you marketing communications about courses, education providers, and related opportunities that may be relevant to your interests.
These communications may be sent via:
- Email;
- SMS;
- Phone calls; and
- Other digital channels.
By submitting your details through studentlife.edu.com.au, you consent to receiving such communications from:
- StudentLife; and
- Relevant education providers or partners who receive your enquiry.
EDU will comply with the Spam Act 2003 (Cth) and will only send marketing communications where consent has been obtained or where otherwise permitted by law.
You can opt out of receiving marketing communications at any time by:
- Clicking the unsubscribe link in emails;
- Replying “STOP” to SMS messages (where applicable); or
- Contacting us via the website.
6. Security of Personal Information
EDU takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
This includes appropriate technical and organisational safeguards.
EDU will also take reasonable steps to destroy or de-identify personal information when it is no longer required, unless retention is required by law.
7. Access to, Updating and Correcting Personal Information
Individuals may request access to personal information held about them by EDU.
Access may be refused in certain circumstances permitted under the Privacy Act, including where:
- It would impact the privacy of others;
- The information is commercially sensitive; or
- Access would be unlawful.
Requests to access, update, or correct personal information can be made via the website.
8. Amendment of Policy
EDU may update this Privacy Policy from time to time. Updates will be published on studentlife.edu.com.au.
9. Website
This Privacy Policy is available on the EDU website and may be updated periodically.
10. Concerns, Queries and Complaints
If you have any concerns, queries, or complaints regarding:
- Your personal information;
- This Privacy Policy; or
- A potential breach of the Australian Privacy Principles,
Please contact EDU via the website.
EDU takes complaints seriously and will respond within a reasonable timeframe.